Privacy Policy

1. Introduction

Psychic Standards ("we", "our", "us") operates the website at www.psychicstandards.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect the following categories of personal data:

• Account information: email address, first name, and last name when you create an account.
• Birth data: date of birth, time of birth, and birth location, if you choose to provide them for personalised readings.
• Chat messages: the content of your conversations with our digital readers.
• Payment information: payment details are processed securely by Stripe. We do not store your full card number. We retain your Stripe customer ID and a record of purchases.
• Usage data: login frequency, message counts, streak information, and feature usage to improve the service.

3. How We Use Your Information

• To provide and personalise your readings and chat experience using our digital readers (AI-powered systems).
• To process payments and manage your credit balance.
• To send transactional emails (verification, password reset) and optional engagement emails via Resend. You can unsubscribe from non-essential emails at any time.
• To monitor for crisis situations. If our system detects messages indicating severe distress, your account may be temporarily locked for your safety, and you will be shown crisis support resources.
• To improve our service and fix issues.

4. AI and Automated Processing

Our digital readers are powered by artificial intelligence (AI). When you send a message, your conversation is processed by third-party AI services to generate responses. This means your messages are transmitted to our AI providers as part of delivering the service.

We do not use your conversations to train AI models. Your messages are processed solely to generate responses during your session.

Our crisis detection system also uses automated analysis to identify messages that may indicate severe distress. This processing is carried out for your safety and wellbeing.

5. Cookies and Analytics

We use cookies to analyse site traffic and improve user experience. Essential cookies required for authentication and core functionality are always used.

6. Email Communications

Transactional emails (account verification, password reset) are essential and cannot be opted out. Engagement and promotional emails can be unsubscribed from at any time using the link in each email or through your email preferences page.

7. Crisis Detection and Account Protection

Our service includes an automated safety system that analyses messages for signs of severe distress or crisis. If critical distress is detected, your account may be temporarily locked and you will be shown mental health support resources including crisis helplines. This is done solely for your safety and wellbeing.

8. Data Retention

We retain your account data and chat history for as long as your account is active. If you delete your account, your personal data will be removed within 30 days. Anonymised, aggregated data may be retained for analytics purposes.

9. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate personal data.
• Delete your account and associated data.
• Export your data in a portable format.
• Object to processing of your data for marketing purposes.

To exercise any of these rights, contact us at the address below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the site.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: hello@psychicstandards.com